Search for your questions using the categories to the right. Don’t see it? No problem. Ask it using the “Have a Question?” button to the right. An Oncor representative will e-mail you, letting you know that Oncor experts are working on finding your answer. It’s just one more way Oncor is working to become a trusted adviser to the people we serve.

You may also visit www.oncorstreetlight.com to report a streetlight outage.

1. Does Oncor own and maintain streetlights?

   In most cities, streetlights are owned and maintained by Oncor. In some cases, cities, homeowners’ associations, planned developments, etc. choose to install and maintain their own streetlights.

   -Steve T., Oncor Streetlights Expert

2. How do I report a streetlight outage?

   Streetlight outages may be reported online at www.oncorstreetlight.com. Oncor’s streetlight outage reporting system features an easy to use Google map-based reporting tool. In addition, we ask that you provide basic contact information in case we have additional questions about the outage. To report a streetlight outage by phone, please call 1.888.313.4747.

   Lights may be owned privately, by a utility company other than Oncor, by a governmental entity (such as the Texas Department of Transportation or North Texas Tollway Authority) or a city. For example, the cities of Arlington, Fort Worth and Wichita Falls are some of the cities where Oncor delivers electric service, yet we don’t own most or any of the streetlights in those cities. If you’re certain the light you want to report belongs to Oncor, but you still can’t find it on our new map, please call 1.888.313.4747 or e-mail contactcenter@oncor.com, and we will assist you.

   -Steve T., Oncor Streetlights Expert

3. When will the streetlight be repaired?

   The cause of a streetlight outage impacts the length of time necessary to resolve the problem. Most streetlight outages can be repaired within a few days. However, damage to underground facilities may require additional time to repair a streetlight. Streetlight repairs could take up to 15 days to complete. Additionally, if a streetlight is not maintained by Oncor, the responsible party must be notified, which can delay repairs. Providing accurate and specific information when you report a streetlight outage will help expedite the process. Also, when reporting the outage, you can request to be notified either by e-mail or phone when the repair has been completed.

   -Steve T., Oncor Streetlights Expert

4. Can Oncor install additional streetlights on my street?

   Oncor does not determine the need for street lighting, nor can we fulfill individual requests for additional street lights. That determination is the responsibility of your city. We would suggest that you contact your local city staff to discuss additional lighting possibilities in your neighborhood.

   - Steve T., Oncor Streetlights Expert