At Oncor, we want to be a trusted adviser to the 7 million people we serve. Through this Ask Oncor site, you have the opportunity to review frequently asked questions that we hear — about our company, the Texas electric market and electricity in general — and ask your questions that you may not see answered already. Search for your questions using the categories to the right. Don’t see it? No problem. Either use the form below to submit your question or call the Ask Oncor Hotline at 1.888.875.6279. An Oncor representative will e-mail you, letting you know that Oncor experts are working on finding your answer.

Should you have a question that pertains to your specific service location please provide your service address.

This site or the Ask Oncor Hotline should not be used to report power outages or streetlight repairs, to check on the status of power outages or to make a service request for your home or business.

• To report power outages or to check on the status of power outages at your home or business, call 1.888.313.4747.
• To report a streetlight outage, visit www.oncorstreetlight.com.
  
• To make a service request, call the number listed on your electric bill.