ASK ONCOR HOTLINE
Can the automated voice response system on the outage number be improved? Where can we get information about the expected duration of an outage, and how do we talk to a live person?
I called the outage number for Oncor to report that some of the lights worked in my house but some did not. It was some time before the problem was fixed. Why doesn't Oncor respond quicker?
I have health problems that make electricity a necessity for me. How do I get my power turned on quickly?
How does Oncor decide who to restore power to first after a major outage?
After a storm, why does my neighbor across the street have power, but I do not?
Does Oncor automatically know when my power is out?
Why does it take so long to get my lights turned back on after a storm?
Why do I have problems with my electricity when it rains?
I've reported my outage several times. Why do I keep getting the same confirmation number?
What is a trouble code 15? The automated system mentioned it when I called about my outage.
I have a partial outage with some lights and appliances working and others not. How do I report this?
How do I report my power outage?
Who can I call about constant power outages?
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