- required by law
- we believe it necessary to respond to an inquiry or provide you with a service which you have requested;
- to implement our Terms; or
- to protect the rights, property or personal safety of us, another one of our users or a member of the public.
We and our affiliates recognize the trust you place in us when you give us personal information. In order to operate the Website or deliver a service, we may sometimes share your personal information with a service partner under protective conditions.
Access to Your Information
If at any time you want to know exactly what personal information we hold about you or wish to change personal information that is inaccurate or out of date, please contact us by e-mail at firstname.lastname@example.org and we will amend your record.
We will endeavor to take all steps deemed reasonable by us to keep secure any information we hold about you, and to keep this information accurate and up-to-date. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by us. Unfortunately, no data can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. We will not be held responsible for events arising from unauthorized access to your personal information.
We may use overseas facilities to process or back-up information. As a result, we may transfer and store your personal information in such overseas facilities. However, this does not change any of our commitments to safeguard your privacy.
We use appropriate commercially available anti-virus software to ensure that our Website does not contain or carry viruses. However, due to the rapidly developing nature of viruses and the Internet, we strongly recommend that you also employ anti-virus software when accessing our Website. Oncor makes no warranty that the Website or electronic correspondence is free from such viruses.
Cookies and Other Information
Like many companies, we may from time to time use "cookie" technology on our Website. "Cookies" are small text files a website can use to recognize repeat users, facilitate the user's ongoing access to and use of the site, and to track usage behavior of, for example, the Web pages you visit. Our Website may automatically collect cookies and other information, such as, but not limited to, your domain name and Internet protocol address, and compile aggregate data for statistical purposes to improve our content and services and administer our Website.
Privacy Protection for Children Using the Internet
Our Website contains energy-related information that may be of educational interest to children. We do not seek to gather personal information online from or about children under the age of 13. We encourage all children and young teens to always seek consent from their parents before providing any information about themselves or their household to ANYONE on the Internet.