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Category: Outage

How do I report my power outage?

Reporting an outage by text or online is fast and easy. If you are signed up for My Oncor Alerts, you can simply text OUT to 66267 if you did not already receive an alert from Oncor or you can report your outage online by visiting oncor.com. You can also report your power outage by calling Oncor directly at 1.888.313.4747.

If you report online, the reporting process will be easier if you have your ESI ID number handy. The last 7-digits of this ESI ID number located on your electric bill will assist Oncor in matching the outage with your address.

-Pam W., Oncor Call Center Expert