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For service requests call 1.888.313.6862. To report an outage or receive an update call 1.888.313.4747. For all other inquiries please provide your name and service address. You will receive a response to your inquiry within 1-2 business days.
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Category: Outage

How do I report my power outage?

Please report your outage online by visiting stormcenter.oncor.com or by texting REG to 66267 to use our Text Outage Program. You can also report your power outage by calling Oncor directly at 1.888.313.4747.

In order to ease the reporting process please have your ESI ID number handy. The last 7-digits of this ESI ID number located on your electric bill will assist Oncor in matching the outage with your address and will also be needed with the Text Outage Program registration.
-Pam W., Oncor Call Center Expert