Why can’t I go into an office to talk to someone from Oncor?
Most of Oncor’s offices house construction crews, electrical equipment and fleet operation involving large construction vehicles, etc. These locations are restricted and are not suitable for walk-in customer service. Also, since Oncor does not directly bill consumers for electric service, there is not a need for bill payment or bill dispute locations. However, virtually all of the communication involved between Oncor and consumers can be performed by phone or through correspondence. For those cases where someone from Oncor does need to meet with a consumer personally, this can usually be done at the construction site or at a location agreeable to that person and Oncor.
-Mike M., Oncor Customer Expert