Depending on what you are calling about, Oncor has a few different numbers that might help you. For a full list of Oncor’s contact numbers, visit Oncor's Contact webpage
If you are calling about a service request, call the number listed on your electric bill. Whenever you experience an outage, call Oncor’s outage reporting hotline at 1.888.313.4747. This is the only way currently to report your outage and the best place to get information about your outage. The outage number is available 24/7. While we do staff a number of live agents per day to handle calls for Oncor both during business hours and during major events like restoration after storms, sometimes, when call volume peaks, the automated system picks up calls until live agents are available.
You can also contact Oncor directly at 1.888.313.6862 (8 a.m. to 5 p.m., Monday through Friday) for service requests or Ask Oncor at 1.888.875.6279 (7 a.m. to 7 p.m., Monday through Friday). Oncor’s outage reporting number,1.888.313.4747, is available 24/7.
If you have problems with any of our numbers, please send Oncor’s Call Center an e-mail at firstname.lastname@example.org
-Pam W., Oncor Call Center Expert