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Theft and Tampering
Do people steal meters? I think mine is missing on my rent house.
Unfortunately, people do steal meters. In the future, if you think your meter has been tampered with, please call Oncor immediately at 1.888.313.6862, so we can investigate and make sure there are no hazardous conditions from the suspected tampering. Many times, tampering with metering equipment and energized electrical wires can result in dangerous and hazardous situations, such as exposed conductors, loose electrical connections or sparking wires.
-Kris M., Oncor Meter Expert
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I think someone was tampering with my meter. I saw someone at the meter yesterday and, when I asked for identification, he left. What should I do?
If you think your meter has been tampered with, please call Oncor immediately at 1.888.313.6862, so we can investigate and make sure there are no hazardous conditions from the suspected tampering. Many times, tampering with metering equipment and energized electrical wires can result in dangerous and hazardous situations, such as exposed conductors, loose electrical connections or sparking wires.
Oncor employees and contractors who need to access your property are always in uniforms and drive marked company vehicles. If requested, Oncor employees and contractors are required to show you identification and give you phone numbers for confirmation that they are there to do required work. If ever fearful for your safety, please call 9-1-1.
-Kris M., Oncor Meter Expert
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Who do I contact to dispute tampering charges that have been assessed through my Retail Electric Provider? If the charges have been made by Oncor, isn't my dispute with Oncor?
Your Retail Electric Provider can convey your dispute on tampering charges to Oncor. Oncor will make available the evidence of tampering such as photos, affidavits, etc. for your REP to provide to you. Your REP can request that Oncor contact you directly to discuss the evidence and charges assessed.
-Mike M., Ask Oncor Manager
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How can Oncor cut power off to an entire apartment building because a few people are stealing electricity? What about the people who are paying their bills?
Electricity theft is more than just a petty crime. Many times, the theft involves tampering with the metering equipment and energized electrical wires. This can result in a dangerous and hazardous situation. Since apartment buildings often have one service line feeding a combined enclosure of meters, it is often necessary to disconnect the service line feeding the entire building to secure the hazard. This may result in some innocent tenants losing electricity. When these situations occur, Oncor works with the building management, city officials, police and various aid groups to keep the residents informed of the situation and what needs to be done for power to be restored quickly and safely.
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