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​Oncor does not determine the need for street lighting, nor can we fulfill individual requests for additional street lights. That determination is the responsibility of your city.

- Steve T., Oncor Streetlights Expert

​The cause of a streetlight outage impacts the length of time necessary to resolve the problem. Most streetlight outages can be repaired within a few days. However, damage to underground facilities may require additional time to repair a streetlight. Streetlight repairs could take up to 15 days to complete. Additionally, if a streetlight is not maintained by Oncor, the responsible party must be notified, which can delay repairs. Providing accurate and specific information when you report a streetlight outage will help expedite the process. Also, when reporting the outage, you can request to be notified either by e-mail or phone when the repair has been completed.
-Steve T., Oncor Streetlights Expert

​In most cities, streetlights are owned and maintained by Oncor. In some cases, cities, homeowners’ associations, planned developments, etc. choose to install and maintain their own streetlights.
-Steve T., Oncor Streetlights Expert